Phone
Call us on +61 439 216 748 for immediate assistance during business hours.
Business hours: Monday to Friday, 9:00 AM – 5:00 PM AEST. For urgent cruise-related enquiries, please leave a voicemail and we will return your call promptly.
We're here to help you navigate your cruise journey
On Board Compass is an independent Australian cruise travel portal. Whether you have a question about a ship review, need help planning your next voyage, or want to share feedback, our team is ready to assist.
We respond to all genuine enquiries within two business days. Our editorial team is based in Melbourne, Australia, and works across Australian time zones. Please use the contact details below for the fastest response.
Direct Contact Channels
Send us an email at [email protected] for detailed questions, feedback, or partnership opportunities.
We aim to respond to all emails within two business days. Please include your cruise ship or itinerary details if your enquiry is about a specific review.
Postal Address
You can write to us at our Melbourne office:
Level 8, 120 Collins StreetMelbourne VIC 3000
Australia
Please note that postal correspondence may take longer to receive a response. For time-sensitive matters, phone or email is recommended.
What to Expect
Response times and availability
Our team monitors enquiries Monday to Friday during Australian business hours. We respond to all messages within two business days, though often much sooner.
Phone calls are answered during business hours when possible; otherwise, voicemail is available. Emails are checked regularly throughout the day. We are closed on Australian public holidays.
How We Can Help
Common enquiry topics
We welcome questions and feedback on the following topics:
- Questions about specific cruise ship reviews or cabin guides.
- Requests for advice on choosing a cruise ship or itinerary.
- Corrections or updates to our editorial content.
- Partnership, advertising, or media enquiries.
- General feedback about the website.
Editorial Note
On Board Compass is an independent editorial publication. Our reviews and guides are written by experienced cruise travellers and are not influenced by cruise lines or advertisers.
We strive for accuracy and transparency in all our content. If you notice an error, please let us know via email. Your feedback helps us improve the site for all readers.
Alternative Resources
Explore our guides. Before contacting us, you may find the answer in our comprehensive cruise guides.
We're here to help you set sail with confidence
Whether you're a first-time cruiser or a seasoned traveller, the On Board Compass team is dedicated to providing accurate, helpful, and inspiring cruise information. Don't hesitate to reach out—we look forward to hearing from you.
Our team is passionate about cruise travel and happy to share their knowledge. We value every enquiry and treat each one with care.